COMMUNITY DEVELOPMENT SERVICE CHARTER

Service Rendered

Client Requirements

User Charges (K)

Time Lines

Facilitating opening of government-run literacy centres

·     Formal request through Community Development Assistants

·     Free

Immediately

Facilitating opening of literacy Centres by stakeholders

·     Formal request through Community Development Assistants

·     Free

Immediately

Provision of training services for adult literacy instructors within the government-run centres

·     Formal request letter

 

·     Free

Immediately

Provision of training services for adult literacy supervisors

·     Formal request letter

 

·     Free

immediately

Provision of training services for adult literacy instructors to other stakeholders

·     Formal request letter

 

·     The client has to meet the cost of training

Processing the request within 1 - 2 days

Hiring of equipment and conference facilities in Community Development Institutions

·     Formal request

·     Government rate

Immediately

Referral for printing services

·     Formal request letter

·     Free

5 minutes

Issuing quotations for printing services to clients

·     Formal request letter

·     Free

Within 3 – 5 days

Provision of teaching and learning materials to government-run centres

·     Formal request through Community Development Assistants

·     Free

Immediately

Provision of Easy-to-Read booklets (post literacy)

·     Formal request letter

·     Based on volume

Based on volume, 5 – 10 days

 

2.2 Community Mobilization and Capacity Building

Training of community leaders on their roles and responsibilities

·        Formal request letter

·        Free

immediately

Training of community leaders on their roles and responsibilities sanctioned by other stakeholders

·        Formal request letter

 

·        The client has to meet the cost of training

5 minutes

Training of Village Savings and Loans groups formed by Community Development Assistants (CDAs)

·     Formal request letter

·        Free

Immediately

Training of Village Savings and Loans group sanctioned by stakeholders

·     Formal request letter

·        The client has to meet the cost of training

Immediately

Facilitating displays in Home Management and Nutrition sanctioned by stakeholders

·     Formal request

·        The client has to meet the cost

immediately

Hiring of equipment and conference facilities in Community Development Institutions

·     Formal request

·        Government rate

Immediately

Offering professional and short courses in Community Development Institutions

·     Formal application

·        Government rate

When advertised

 

 

Training of community leaders on their roles and responsibilities

·        Formal request letter

·        Free

immediately

Training of community leaders on their roles and responsibilities sanctioned by other stakeholders

·        Formal request letter

 

·        The client has to meet the cost of training

5 minutes

Training of Village Savings and Loans groups formed by Community Development Assistants (CDAs)

·     Formal request letter

·        Free

Immediately

Training of Village Savings and Loans group sanctioned by stakeholders

·     Formal request letter

·        The client has to meet the cost of training

Immediately

Facilitating displays in Home Management and Nutrition sanctioned by stakeholders

·     Formal request

·        The client has to meet the cost

immediately

Offering professional and short courses in Community Development Institutions

·     Formal application

·        Government rate

When advertised

 

Service Hours

The following are the service hours for the Ministry of Civic Education, Culture and Community Development:

Monday to Friday (Except Saturdays, Sundays and Public Holidays)

7:30 A.M. 12:00 P.M.

1:00 P.M. 4:30 P.M.

Complaints Handling and Enquiries

For Enquiries and/or any service, which does not conform to the above standards or an officer who does not live up to the commitment of courtesy and excellence in service delivery should be reported to:

The following are the service hours for the Ministry of Civic Education, Culture and Community Development:

Complaints Handling and Enquiries

For Enquiries and/or any service, which does not conform to the above standards or an officer who does not live up to the commitment of courtesy and excellence in service delivery should be reported to:

The Secretary for Gender, Community Development and Social Welfare ,P/Bag 330,Capital City Lilongwe 3.

 

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For more information on Ministry's media and Public Relations please contact our PRO: FRED SIMWAKA: 0999 839 710